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December 09, 2019  
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Field Service Engineer - Nashville TN

Position Description

Locations

=========

Nashville, Tennessee

Job Description Summary

=======================

JOB SUMMARY:

Responsible for providing on-site support to BD customers that

includes, but is not limited to support of installation, corrective

maintenance, preventative maintenance, removals and other support

needed; after hour phone support, Holiday and weekend on-site and

phone support, as well as support of Marketing, exhibitions, and

clinical trials.

Engineers will be expected to be committed to GMP, ISO, and Quality

Standards.

Job Description

===============

DUTIES AND RESPONSIBILITIES:

* Install and service instrumentation with minimum direct

supervision, as requested, by the Service Center in accordance

with current ISO (International Organization for Standardization)

and GMP (Good Manufacturing Practices) standards.

* Provide follow-up service by calling customers who have recently

been provided service. Ensure service was complete and

satisfactory to the customers' needs.

* Properly maintain car stock inventory, test equipment, tools, and

technical data.

* Complete service documentation, as required, by the position

function or requested by System Support Engineering Manager in

accordance with current GMP requirements.

* Display maturity and judgment in time management and expense

control.

* Maintain expense levels within the established guidelines for

field service travel and sites visits. Report quality control and

other technical problems, in detail, to the Service Center and

System Support Engineering Manager.

* Properly maintain and utilize company vehicle as outlined by

current corporate fleet policy.

* Maintain company vehicle as prescribed by fleet vehicle contractor

requirements, as well as maintain vehicle cleanliness and

organization at all times.

* Must be flexible and meet travel needs based on the business needs

* Required to complete all administrative documentation required by

the position in a timely basis.

* May be required to be available 24x7 via phone or pager and rotate

in schedule of on-call status

* Actively supports areas of empowerment and continuously improves

the team processes to create a more efficient work environment

MINIMUM QUALIFICATIONS:

The ideal candidate would be a Certified Biomedical Equipment

Technician (CBET), possess an A.A.S. in Biomedical / Electronics

Technology with at least 4 years of Biomedical experience. Individual

must possess good communication and customer service skills, needs to

be able to function with little supervision.

* High School Diploma/GED is required.

* Associate's Degree in Electronics/Computers/Biomedical Engineering

is desired.

* Must possess and maintain a valid state-issued driver's license

and meet BD's auto safety standards.

* Requires a good working knowledge of electronics and

electro-mechanical devices. Some robotics experience is a plus.

* Must have effective communication and customer service skills

including technical writing and training.

* Must have effective interpersonal skills,

organization/prioritization and administrative skills.

* Minimum 4 years of recent relevant field service experience in

servicing complex electronics also required.

* Experience with medical devices and equipment,

PCs/software/LIS/networking/database management knowledge is

highly desirable.

* PC-based equipment and application software knowledge highly

desirable.

* Must be able to lift up to 30lbs frequently and up to 70lbs

infrequently

* Must be able to handle bending and stooping over a prolong period

of time (up to 10 hours)

* Must be able to handle prolong standing (up to 10 hours per day)

* Must be able to push/pull materials up to 100lbs

* Must wear all PPE (Personal Protective Equipment) required by

company guidelines

*

Must possess and maintain a valid state-issued driver's license

and meet BD's auto safety standards.

COMPETENCIES:

Customer Focus: Dedicated to meeting the expectations and requirements

of internal and external customers; gets first hand customer

information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective

relationships with customers and gains their respect

Problem Solving: Uses rigorous logic and methods to solve difficult

problems with effective solutions; probes all fruitful sources for

answers; can see hidden problems; is excellent at honest analysis;

looks beyond the obvious and doesn t stop at the first answers.

Time Management: Uses his/her time effectively and efficiently; values

time; concentrates on his/her efforts on the more important

priorities; gets more done in less time than others; can attend to a

broad range of activities

Priority Setting: Spends his/her time and the time of others doing

what s important; quickly zeros in on the critical few and puts the

trivial aside; can quickly sense what will help or hinder

accomplishing a goal; eliminates roadblocks; creates focus

Technical Learning: Picks up on technical things quickly; can learn

new skills and knowledge; is good at learning new industry, company

product or technical knowledge.

Primary Work Location

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USA MD - Baltimore

Additional Locations

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Work Shift

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Additional Information

Employment Type: Full-Time    
Position Location: Nashville, Tennessee


Apply For This Job: Field Service Engineer - Nashville TN


 

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