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January 20, 2020  
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Process Engineer - Lean Six Sigma Black Belt Government Bu...

Position Description


Process Engineer - Lean Six Sigma Black Belt - Government Business


3,893 reviews


Nashville, TN


3,893 reviews

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A member of the Cigna HealthSpring Operational Excellence Process Engineering team. This role will lead, facilitate, and drive business process engineering activities for major enterprise level initiatives including: business assessment, detailed analysis, design, implementation, and control of new or improved processes. This requires strong influencing and change management skills while directing multiple business areas and subject matter experts. This role helps the organization achieve top quality and operational excellence and is an advocate for Cigna's Quality System. This role will also train and coach employees in process engineering tools and methods to help build these capabilities in the business.


Lead, coordinate and partner with the business to conduct business assessments to outline solutions and direction on strategic, enterprise and baseline opportunities from a cost, efficiency, effectiveness/value, contractual, legal, compliance and customer centric standpoint including:

Document existing processes, practices and measurement systems

Gather and analyze existing business and process data

Conduct process observations & audits

Make organizational observations and change readiness assessments

Compile analysis and identification of opportunities.

Present opportunities to stakeholders and management

Lead, coordinate and partner with the business to analyze & design new / improved business processes which will align with future strategies, including:

Conduct root cause analysis and problem solving

Design future state business requirements, processes, systems and organizations, driving stakeholders to consider all possibilities and move beyond current thought processes

Assess the quantifiable and qualitative benefits that the business can obtain by moving from the current state business design to the future state business design

Facilitate forecasting the future state business performance with the business design and contrast it to the current state

Provide input to and validate technical design process model or initial operational process model, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, staff assignment, user access and security components, and versioning approach.

Deploy change management programs

Lead, coordinate and partner with the business to implement new / improved business processes, organizations and systems, including:

Measurements systems and dashboards

Management systems and tools

Procedures, work instructions and job aids

Training materials

Manage and coordinate business projects, including:

Define the business case, guide chartering, apply proper project management techniques, collect customer feedback and convert to measurable targets and obtain sponsor approval to initiate the project

D evelop and manage project plans through-out project lifecycle; includes prioritization, risk mitigation and monitoring progress.

Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing Cigna a competitive advantage

Provide constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided;

Monitor and control future state process performance, verify benefits, complete project report, complete closing activities and effectively conclude the work.

Responsible to show results - includes cost-savings, quality and service impacts for process improvements

Lead, coordinate and deliver actions that help the organization to builds its quality and process improvement competencies, including:

Mentor & train business partners and staff

Develop documentation, training and support materials

Participate in evaluation and certification of individuals and business areas

Build rapport and a positive working relationship with business sponsors, stakeholders, project members, SMEs and co-workers.

Able to lead projects in unfamiliar areas or different project types requiring different types of approaches and tools

Improve personal skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs.

Strive for mastery of the process engineering discipline through continuous education, training, coaching to improve personal knowledge, skills and competency.

Demonstrated ability to effectively lead or manage multiple projects simultaneously

T echnical Skills & Demonstrated Knowledge:

Advanced quality methods and tools, equivalent to a Six Sigma Black Belt and a Kaizen leader

Management and quality system standards or maturity assessments (ex. Cigna Quality System, Malcom Baldridge, ISO 9000, etc.)

Comprehensive, structured change management methodology and tools, such as ADKAR

Wide range of group decision-making tools and facilitation techniques

Design of effective process measurement scorecards and control mechanisms to leverage metrics and data for optimal business performance

Best practice methods/tools for strategy deployment

Application of current global best-practices related to Business Process Management/ Engineering and benchmarking of same

Development of cross-organizational value streams, showing E2E workflow and associated process data

Working knowledge of all Microsoft Office tools & Minitab.

Level of Leadership:

Self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader

Maintains a positive working relationship with teammates and matrix partners.

Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs

Demonstrated ability to drive results required.

Focus our organizations and processes to be customer centric and high-performance

Be a positive role model


Lean Six Sigma Black Belt certification required

At least 4 years of experience in process design/development and translating changes into implementation and change management plans (DFSS and DMAIC preferred)

Bachelors Degree or equivalent preferred.

Experience in project and team management from idea generation and chartering thru implementation and post project evaluation

Experience in change management evaluation, planning and execution. ADKAR experience preferred.

Strong business acumen , with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects

Experience evaluating, developing and implementing business process measurement systems and dashboards

Has proven results of building and creating new structures through the use of creativity and innovation management

Experience, ability and willingness to share knowledge and coach individuals w/ varying levels of experience.

Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).

Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change

Comfortable with raising questions , issues, ideas or suggestions to co-workers at all levels across all organizations.

Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues ( organizational agility ). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue.

Excellent communication skills - verbal and written and training, along with excellent presentation skills .

Ability to work in a matrix environment .

Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives.

Work both independently and in conjunction with co-workers of all levels.

Travel may be required (25% - 50%)

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: *********************. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.

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Additional Information

Employment Type: Full-Time    
Position Location: Nashville, Tennessee

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