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February 26, 2021  
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Customer Support Specialist (CSS)

Position Description


Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone.
Accountable to qualify inbound leads coming from our public website and to secure discovery calls with our sales team
Manage client incidents and requests through to resolution
Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer our customers’ questions
Work in shift rotations covering 24 hours, 7 days a week in a follow the sun model together with the team based in Europe
Drive customer adoption and support ad-hoc training.
Submit iOS and Android app releases
Handle escalations with the engineering department
Prepare FAQ’s, upgrade notes, articles in Knowledge Base, and document support related to processes and activities

Additional Information

Salary: 50,000
Employment Type: Full-Time    
Position Location: Nashville
Number of Positions: 3

Contact Information

Matthew Lewers

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