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January 30, 2023  
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<< Back To Search Results Jamia Collins
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Customer Service

Position Description

We are all about commitment to the highest standards of ethical conduct in all that we do, as the industry-leading subscription-based app for tracking a person's food intake and exercise habits. since 2008. The company is known for its emphasis on behavior change and mental wellness. A consumer-led digital health company that helps people live healthier, happier lives and focused on delivering Strategic Solutions to complex national priority programs have transformed into a global force that joins together industry leaders and hopefuls.

Through our flagship administration's legislative program, conferences, and monthly webinar sessions, we bring together technology, the Internet web, and entrepreneurial mavens to network, inspire, and lay a significant impact on improving one another.

With our SIMPLY Digital Network, an enormous achievement as a team, we have a common goal and synergy among our people that starts with our customers. We are dedicated to their missions as well as our own. We are motivated to excel In both the digital and the real world, simply striving to bring people together in a kind environment and provide everyone with the tools to thrive in the technoed requirements in every task. We are committed to maintaining the highest levels of service possible and content innovation, logy industry, obligating to the high demands of the needs of urgent hiring in filling the position for the role of a CUSTOMER SERVICE REP.(CSR)

Responsibilities/ Duties:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

High school diploma or GED. Certification in secretarial work, office administration, or related training.
1-2 years of experience as a Customer Service would be advantageous.
Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint. Advanced typing, note-taking, recordkeeping, and organizational skills.
Ability to manage internal and external correspondence.
Working knowledge of printers, copiers, scanners, and fax machines.
Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding. Excellent written and verbal communication skills. Exceptional interpersonal skills.

Work Hours & Benefits:

40/hr. 40 Hours Weekly.
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.

Additional Information

Salary: 20-40/hr
Employment Type: Full-Time    Part-Time    
Position Location: Nashville, TN 37219
Number of Positions: 5

Contact Information

Jamie Collins
Phone: (747) 297-8313

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