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November 10, 2026

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Crescens Inc.
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Desktop Support

Position Description

Title: Desktop Support
Location: Nashville, TN 37243
Work Arrangement: Onsite
Contract Duration: 12+ months

Position Overview

State of TN is seeking two Service Desk Personnel to provide IT support, troubleshoot technical issues, manage service tickets, and assist users with hardware, software, network connectivity, and mobile devices.

Key Responsibilities & Required Skills
1. IT Help Desk & Customer Support

IT call center experience preferred.
Handle up to 30 calls per day.
Strong customer service and communication skills.
Manage and assign tickets using ServiceNow.

2. Active Directory Management

Navigate different Organizational Units (OUs).
Look up user attributes.
Reset passwords and unlock user accounts.

3. Printer Administration & Troubleshooting

Manage server print queues and local print queues.
Troubleshoot printer-related issues.

4. iOS Device Management & Support

Set up and deploy new iPhones and iPads.
Reset iTunes accounts and network settings.
Perform device data backup and restoration.

5. Video Conferencing Support

Cisco WebEx.
Microsoft Teams.
Cisco Presence video solutions.

6. Network Troubleshooting

Troubleshoot internal and external connectivity issues.
Support VPN, LTE, and Wi-Fi connectivity.

7. Application Troubleshooting

Resolve account permission issues.
Troubleshoot compatibility settings.
Identify browser-based versus installed application issues.

8. Remote Support

Microsoft Remote Assistance (MSRA).
Remote Desktop Protocol (RDP).
Microsoft Teams and WebEx.

9. Hardware Deployment

Assist with hardware deployment and related support activities.

Important

Candidates must be local to Nashville, TN, or reasonably close to Nashville.
Do not submit who were previously submitted to Requisition 66083.

Additional Information

Employment Type: Full-Time
Position Location: Nashville, Tennessee

Apply For This Job: Desktop Support

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